Terms and Conditions
Tile Cultures Terms And Conditions
By using our website, you agree to be bound by Tile Cultures Terms & Conditions, as stated below.
Contract for the Supply of Products or Services
The display of goods on the Tile Culture site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Tile Culture unless, and until, an email is sent by Tile Culture to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by Tile Culture of your offer to buy goods or services from Tile Culture and this acceptance is effective regardless of whether or not you receive the e-mail.
Tile Culture are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.
Site Information
Tile Culture is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Tile Culture disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Tile Culture does not represent or warrant that the information accessible via this site is accurate, complete or current.
Processing of orders
Credit cards are debited before items are shipped or before services are activated by Tile Culture.
Limitation of Liability
Except as specifically stated on this site, neither Tile Culture nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
Tile Culture reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Tile Culture web site.
Displayed products, images are solely to enable the customer to assess the quality of the bulk and not so as to constitute a sale by example.
Images & information regarding Tile cultures goods is supplied in good faith but it shall be the duty of the customer to rely on his/her judgment as to the nature, quantity and suitability for his/her purposes of the companies goods.
Breakages or deficiencies should be noted on the delivery note with signature.
Natural & Handmade products by their nature may be subject to shade, texture, colour variation and some cases thickness, and crazing this is a characteristic and not a fault.
Delivery time shall not be the essence of the contract. Delivery times are quoted in good faith. The company shall make every effort to comply with quoted delivery times but it shall not be liable for any failure to fulfill delivery on or before the quoted time. Any subsequent actions arising from the failure of Tile Culture to deliver goods on or before the quoted delivery time shall not be the liability of the company. Deliveries are made in good faith as a service. Delivery details will be sent you by email, you may also be contacted by telephone. You the customer shall make all arrangements as necessary to take delivery of the goods and to sign for them. It is the customers responsibility to check the quantity and condition of the goods, and to note any discrepencies on the delivery note.
Quantities, It is the responsibility of the customer to ensure quantities ordered are correct and adequate for your project as we cannot accept returns for over orders, (see Returns policy). We recomend an additional 10% to your order to allow for cutting waste and breakage during transit to your premises. An additional 20% for diamond patterns. In the ceramics industry it is widely acceptable due to the nature of the product to make allowances for a minimal amount of breakage during transit. These tiles may be used for cuts during fixing. For natural products it is advisable to add a little more for breakage in transit due to the natural characteristics of stone, again these can be used for cuts, our recomendation is say 10% plus round up to nearest full square metre. This is an acceptable factor in the stone industry due to the nature of the product, therefore Tile Culture cannot under any circumstances be responsible for the replacement of any said breakages.
Natural Products, may be by their nature irregular in size, thickness, colour and texture, however these do not constitute a defect but are a characteristic of natural timeless beauty, although the majority of all our stones come callibrated. All natural products are supplied in their natural form and will require sealing.